Refund & Cancellation Policy

At Tanxmedia, we are committed to delivering high-quality digital marketing services tailored to your business needs. However, we understand that there may be instances where you need to modify, cancel, or request a refund for our services. Below is our policy regarding cancellations and refunds.

Cancellation Policy

1. Project-Based Services:

   • Clients may request a cancellation within 48 hours of project initiation. A cancellation fee of 20% may be applicable to cover administrative and resource allocation costs.
   • If work has already commenced, the cancellation request will be reviewed, and any applicable charges will be deducted based on the work completed.

2. Monthly Retainer Services:

   • For ongoing monthly services (e.g., SEO, social media management, PPC campaigns), a cancellation request must be submitted at least 7 days before the next billing cycle to avoid charges for the upcoming month.
   • If a request is made after the billing cycle has begun, services will continue until the end of the paid period, and no partial refunds will be issued.

Refund Policy

1. Non-Refundable Services:

   • Due to the nature of digital marketing services, including strategy creation, campaign execution, and content production, all completed work is non-refundable.
   • Payments made towards consultation, creative production, paid ad budgets, and third-party tools/software are non-refundable.

2. Refund Eligibility:

   • If Tanxmedia is unable to deliver the agreed-upon service due to unforeseen circumstances, a partial or full refund may be considered.
   • Refund requests must be submitted in writing within 7 days of project completion for evaluation.

How to Request a Cancellation or Refund

• To request a cancellation or refund, please contact us at [support@tanxmedia.com] with the subject line “Cancellation/Refund Request – Current Services Rendered to you with your Company Name.”
• Provide details of your request, including your reason for cancellation or refund.
• Our team will review your request and respond within 5-7 business days with the next steps.
• After review your refund will be credited into original payment method within 5-7 business days.

Exceptions & Disputes

• In case of a dispute, we encourage open communication and will make reasonable efforts to resolve the issue amicably.
• If an agreement cannot be reached, the matter may be escalated as per applicable business laws.

By engaging in our services, you agree to the terms outlined in this Refund & Cancellation Policy. If you have any questions, feel free to reach out—we’re here to help!